Suunto Warranty information
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- WarrentyPeriod
- Other important notices
- Warrenty Period
- Exclusions and Limitations
- Limited Warranty is not enforceable if
- Care and Maintenance of my Suunto Heart Rate Monitor/Sports Instrument
- FAQ
Suunto warrants to you that during the Warranty Period Suunto or a Suunto Authorized Service Centre will, remedy defects in materials or workmanship free of charge, at its sole discretion, by either a) repairing the Product or the parts or b) replacing the Product or the parts subject to the terms and conditions of this Limited Warranty.
This Limited Warranty is only valid and enforceable in the country where you have purchased the Product provided that Suunto has intended the Product for sale in that country. The warranty service may be limited due to the possible country specific elements in the Products.
In countries outside of European Union, Iceland, Norway, Switzerland or Turkey, subject to your agreement to pay a service fee and compensation for the possible shipment costs incurred by Suunto or a Suunto Authorized Service Centre, you can have warranty service also outside the country where you have purchased the Product. The possible used spare parts will in this case be provided free of charge.
Warranty Period
The Warranty Period starts at the date of retail purchase by the original end-user purchaser. The Product may consist of several different parts and different parts may be covered by a different warranty period (hereinafter “Warranty Period”). The different Warranty Periods are:
a. Two (2) years for the Outdoor Sports Instruments and Heart Rate Monitors
b. Two (2) years for the Dive Computers and Compasses
c. Two (2) years for the Precision Instruments
d. Ten (10) years for the Marine Compasses
e. Limited Life time for the Field Compasses
f. One (1) year for the consumable parts and accessories including (but not limited to) PODs, heart rate transmitters, chargeable batteries, chargers, docking stations, straps, cables and hoses (whether included in the sales package or sold separately).
g. Care & maintenance of Outdoor Sports & Heart Rate Monitors
h. Care & maintenance of Dive Computers and Wristop Computers
i. General Care & maintenance
K. Pairing a pod or belt
To the extent your national laws permit, the Warranty Period will not be extended or renewed or otherwise affected due to subsequent resale, Suunto authorized repair or replacement of the Product. However, part(s) repaired or replacement product during the Warranty Period will be warranted for the reminder of the original Warranty Period or for three (3) months from the date of repair or replacement, whichever is longer.
Other important notices
Please remember to take backup copies of all important content and data stored in your Product because content and data may be lost during repair or replacement of the Product. Suunto or a Suunto Authorized Service Centre are not responsible for any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of, content or data during repair or replacement of the Product.
When the Product or a part is replaced, any replaced item becomes the property of Suunto. If a refund is given, the Product for which the refund is given must be returned to a Suunto Authorized Service Centre and it becomes the property of Suunto and/or Suunto Authorized Service Centre.
When repairing or replacing the Product, Suunto or a Suunto Authorized Service Centre may use products or parts that are new, equivalent to new or re-conditioned
Suunto warrants to you that during the Warranty Period Suunto or a Suunto Authorized Service Centre will, remedy defects in materials or workmanship free of charge, at its sole discretion, by either a) repairing the Product or the parts or b) replacing the Product or the parts subject to the terms and conditions of this Limited Warranty.
This Limited Warranty is only valid and enforceable in the country where you have purchased the Product provided that Suunto has intended the Product for sale in that country. The warranty service may be limited due to the possible country specific elements in the Products.
In countries outside of European Union, Iceland, Norway, Switzerland or Turkey, subject to your agreement to pay a service fee and compensation for the possible shipment costs incurred by Suunto or a Suunto Authorized Service Centre, you can have warranty service also outside the country where you have purchased the Product. The possible used spare parts will in this case be provided free of charge.
Warranty Period
The Warranty Period starts at the date of retail purchase by the original end-user purchaser. The Product may consist of several different parts and different parts may be covered by a different warranty period (hereinafter “Warranty Period”). The different Warranty Periods are:
a. Two (2) years for the sports instruments and heart rate monitors;
b. One (1) year for the consumable parts and accessories including (but not limited to) PODs, heart rate monitors, chargeable batteries, chargers, docking stations, straps, cables and hoses (whether included in the sales package or sold separately).
To the extent your national laws permit, the Warranty Period will not be extended or renewed or otherwise affected due to subsequent resale, Suunto authorized repair or replacement of the Product. However, part(s) repaired or replacement product during the Warranty Period will be warranted for the reminder of the original Warranty Period or for three (3) months from the date of repair or replacement, whichever is longer.
Exclusions and Limitations
This Limited Warranty does not cover:
1. a) normal wear and tear b) defects caused by rough handling (including, without limitation, defects caused by sharp items, by bending, compressing or dropping, etc.), or c) defects or damage caused by misuse of the Product, including use that is contrary to the instructions provided by Suunto (e.g. as set out in the Product’s user guide and/instruction manual) and/or e) other acts beyond the reasonable control of Suunto;
2. user manuals or any third party software (even if packed or sold with the Suunto hardware), settings, content or data, whether included or downloaded in the Product, whether included during instalment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by you;
3. defects or alleged defects caused by the fact that the Product was used with, or connected to, any product, accessory, software and/or service not manufactured, or supplied by Suunto or was used otherwise than for its intended use;
4. replaceable batteries.
This Limited Warranty is not enforceable if:
1. the Product has been opened, modified or repaired by anyone other than Suunto or a Suunto Authorized Service Centre;
2. the Product has been repaired using unauthorized spare parts;
3. the Product’s serial number has been removed, erased, defaced, altered or are illegible in any way and this shall be determined in the sole discretion of Suunto;
4. the Product has been exposed to influence from chemical products including (but not limited to) mosquito repellence.
Suunto does not warrant that the operation of the Product will be uninterrupted or error free or that the Product will work in combination with any hardware or software provided by a third party.
CARE AND MAINTENANCE OF MY SUUNTO HEART RATE MONITOR/SPORTS INSTRUMENT
Suunto Heart Rate Monitor or Sports Instrument is a sophisticated precision instrument. Though designed to withstand the rigors of outdoor use you must treat it with proper care and caution as any other precision instrument.
Under normal circumstances the Heart Rate Monitor or Sports Instrument will not require service. It is recommended to clean your the product with fresh water and mild soap only. You should dry it preferably with soft cloth or chamois. Do not use detergents or solvents of any kind as the might cause damage to the unit.
QUESTIONS AND ANSWERS REGARDING WARRANTY
Q: WHAT CAN I DO MYSELF TO MY SUUNTO SPORTS INSTRUMENT AND/OR HEART RATE MONITOR?
A: NOTE! It is advisable to contact an authorized Suunto service, distributor or retailer for any needed repairs.
Batteries and straps can be replaced by user when the change is made in a proper manner to avoid any leakage of water into the battery compartment or computer. Also original battery replacement and strap kits must be used. Batteries can be changed by user to all outdoor and training wristop computers, except 9-series. Instructions for changing batteries and straps can be found from the user manuals at Download Centre and User Manuals section or from Suunto TV, where we have a selection of How to do videos.
Q: WHAT DOES WATER RESISTANCE IN SUUNTO SPORTS INSTRUMENT AND/OR HEART RATE MONITOR MEAN?
A: Our products are tested with ISO (International Organization for standardization) standard 2281. This means that product is water-resistant. “In addition to the term “water resistant” watches may be marked with an indication of a test overpressure given as a pressure in bars (3bar / 10bar) or as a depth in meters (30/100 meters). These indications however do not correspond to a diving depth but refer to the pressure at which the water overpressure test was conducted”. This means that it is not possible to dive to a depth of 30/100 meter with Suunto outdoor sports instruments or heart rate monitors. Rain, shower, swimming and other normal exposure to water will not effect its operation but the buttons shall not be pressed under water in any circumstances.
NOTE! Outdoor sports instruments and Heart rate monitors are not meant for diving.
Q: WHAT ARE ORIGINAL SUUNTO ACCESSORIES?
A: Original Suunto accessories are distributed only through Suunto’s worldwide network of authorized Suunto distributors and retailers. Original Suunto Accessories are tested to be compatible with Suunto products and therefore can be used safely.
NOTE! Damages caused by non-original accessories will not be covered by warranty.
Q: HOW DO I KNOW IF MY SUUNTO PRODUCT IS COVERED BY WARRANTY?
A: You can see it from the proof of purchase which has to be 2 years or under. You can also see it from the serial number of your unit.
Q:DOES REPAIRING MY SUUNTO PRODUCT EXTEND THE WARRANTY?
A:As far as the national laws permit, repairing the product does not extend or otherwise affect the warranty period. However, part(s) repaired or replacement product(s) provided during the warranty period will be warranted for the remainder of the original warranty period or for three (3) months from the date of repair or replacement, whichever is longer.
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