General Service or Repair

I need to have my product Serviced or Repaired

1. Send in your unit with a copy of This Form
2. A technician will assess the unit and the Service Centre will remedy defects in materials or     workmanship free of charge, at its sole discretion, by either

a) repairing the Product or the parts or
b) replacing the Product or the parts subject to the terms and conditions of this Limited Warranty.

REPAIR PROCESS

When your unit is received it will be assigned a repair number. After reading your repair form, a technician will evaluate your unit to determine what repairs are needed and whether or not it is economically or physically viable to repair the unit..
You will have 7 days to respond, either accepting or declining the recommendation. If you accept the recommendation for repair or replacement you will need to provide payment.
Payment can be in the form of a EFT,  or if you prefer, by MasterCard or VISA.
Your repaired unit or a comparable replacement of equal value and function will be shipped to you within 14 days if spare parts and\or replacement stock is immediately available, or within 4-6 weeks if spares and\or replacement stock is not immediately available
Additional delay may be unavoidable on occasion if a replacement item or spares are temporarily out of stock.