"Bushnell, Shirley & everybody who helped. Holding my new Bushnell binoculars I want to say that this was simply the best ever “customer service” experience I have had from any company."− Andries Schreuder
"Thank you to Shirley Croucamp for the excellent service she provided today. In the current workplace it is hard to find good service. Shirley is a great asset to your company."− Corne Fourie
"Wow, what amazing service from Ultimo and Bushnell! Received my replacement unit on Monday, and not only replaced, but upgraded to the new 1 Mile! That is service seldom matched by any company in SA.
"− Russell Adshade
"Bushnell have great products and unbelievable after sales service. Shirley is an asset to you guys and a great employee. Well done Shirley and thank you for your efficient and friendly service.
"− Jon Marais
"It was great to do business with professional people that understand customer service."− Riaan de Klerk
"The fact that Serengeti was happy to replace my sunglasses under warranty was great but the response time has been awesome!"− Mike Grainger
"Just a word of heartfelt thanks to everyone involved in the replacing of my Bushnell boresight. I am more than satisfied. Great performance!"− Colin Booysen
"Thank you so much for the excellent service, I am very impressed.My binoculars are now much better, I can't believe the difference. I should have sent them in ages ago.
"− Allan Bower
"I just want to thank you for your incredibly efficient and friendly service at Ultimo. Normally servicing of products under warranty is a nightmare and all sorts of paperwork is requested. My experience with you and Ultimo was professional and extremely efficient."− James Hobson
"I thought to just take a moment to express how impressed I have been thus far with the service I have received from all fronts at Suunto. Your service speaks for the quality of the brand you represent!"− Herman Stadler
"Thank you for your prompt and outstanding service. I will definitely utilise your service centre again.
"− Jitesh Maharaj
"Thank you to Absa who went out of his way to help me with some issues I was having with my Suunto Ambit - absolute credit to your organisation and what an ambassador for the brand.− Chris
I have come back to the office raving about the service level.
THANK YOU so much.
"I would just like to say thank you for the great service this morning!
I left from Pretoria East and had to take off at work for a few hours, but coming in to your offices was worth it!
Absa took my unit in and without any hassles sorted the problem while I was waiting.
Thank you Absa and thank you Chris!
You guys at Ultimo made a good impression on me today!
Looking forward to using my Ambit, fully operating again!
"− Armand du Toit
"Thanks for the replacement peripherals for my Bushnell Elites. They arrived promptly and safely. Binoculars fits replacement bag just fine.− David Neves
I wanted to commend you, and Ultimo, for your fast and efficient service. Everybody I spoke to on the phone (including technical) was unfailing helpful. I've several pairs of binoculars, and have always considered Bushnell a solid, but mass market brand. However the exceptional service I've received is certainly no less than could be expected from one of the premium (German) 'alpha' brands.
Not only have I been very pleasantly surprised, your service has very favourably elevated my assessment of Bushnell.
"Thank you for handling my enquiry so efficiently. I was very surprised to have received a new set of binoculars last week, as you could not repair the old pair. Thank you very much, that is outstanding service!"− Chris Campbell
"Absa went the extra mile on Friday afternoon to help me out with a broken strap for my watch. He had already locked up for the day but was generous enough to take me back inside to help me out as it is, personally, difficult to get to your offices during work hours.
He was friendly and helpful and made a huge impression on my view of your company.
"− Ciaran Burnand
"I would like to say a Big Thank you for your excellent service.− Greg Brown
I have received the replacement rangefinder. I'll hopefully get a chance to test it this weekend.
I'd gladly give you 10 out-of ten for service,
"Shirley - a big thank you for your excellent service in having my watch repaired and returned to me - it arrived yesterday – It is so nice to know that there are companies and individuals out there that do go the extra mile and give good service"− Paul Tubb
"I handed in my Bushnell binoculars for repair at Safari & Outdoor JHB.− Ettiene Els
I was phoned and quoted for repairs at a minimal charge.
I collected the binoculars just to find out it was replaced with a new pair at cost of repair.
OUTSTANDING CUSTOMER CARE AND CUSTOMER SERVICE KIND REGARDS
"Would like to just say how appreciative I am of the really good and speedy service I received from Shirley Croucamp when I had my binoculars serviced and reset.− Dee Rissik
Nothing was too much trouble and she saw to it that I received them in a very short time.
Much appreciate it. Long live Ultimo!